Test taker name displayed as asterisks during retake.

Introduction: TypingTest Pro takes data privacy and security seriously, which is why we protect test taker information by displaying names as asterisks when retaking a same test with the same email address. However, we understand that this approach can sometimes cause confusion for test takers, especially when taking a new test. In this support article, we'll explore the issue and provide a solution to manage test taker data and enhance user experience.

The Issue: Asterisks Displayed for Returning Test Takers

• Currently, when a test taker retakes a test with the same test link and enters their registered email, their name appears as asterisks.
• This is done to protect the privacy and security of test takers by avoiding the disclosure of third-party names.

Solutions: Managing Test Taker Data

• To address the issue of confusing asterisk displays, you can consider the following solutions:

Solution 1: Periodic Data Reset

• If the same candidates frequently retake a test, it may be beneficial to reset their old data periodically. This can be achieved by archiving the test and results, typically once a year.

  Steps for Resetting Data by Archiving:

  1. Duplicate the existing test you want to reset by clicking the Copy Test button
  2. Move the old test to a non-active mode (or delete it to remove all result)
  3. This action will require a new test link to be used. If a custom domain is activated, the new test will automatically appear on the screen.

Solution 2: Create another re-take test

• Another approach is to provide clearer communication to test takers about the asterisk display. Inform them of the security measures in place to protect their data and explain why their name might appear as asterisks during retests. Provide them with another test link to be used if they want to retype their name and details.   When another test link is given, they need to re-enter their data.

Solution 3: Allowing Test Takers to Request Data Corrections

In situations where a test taker notices their name or other data is spelled incorrectly in the result email after a test, we provide an alternative solution. Test takers can request data corrections by replying to the result email, which will be directed to the test administrator. The administrator can then update the test taker's name or other relevant data, ensuring that the information is accurate.

Steps for Test Takers to Request Data Corrections:

1. After receiving the result email, if you notice that your name or other data is spelled incorrectly, simply reply to the email.
2. Your reply will be automatically directed to the test administrator's email address, as set up in the TypingTest Pro system.

Steps for Test Administrators to Update Data:

1. As a test administrator, when you receive a correction request from a test taker, review the provided information.
2. Access the TypingTest Pro admin dashboard and make the necessary corrections to the test taker's data.
3. Confirm the changes and ensure that the test taker's information is accurate.

Benefits of this Solution:

• This solution allows for a quick and direct method of correcting data inaccuracies.
• It ensures that the test taker's information is accurate for future tests and result emails.
• Test administrators can provide responsive and personalized support to test takers.

By implementing this solution, TypingTest Pro offers flexibility and ease of data correction for test takers, enhancing the overall user experience and data accuracy. If test takers notice any discrepancies in their result emails, they can easily request corrections, leading to more accurate and personalized testing experiences.