Get Monthly Receipt By Email or Manage Order

Overview: To ensure seamless access to your monthly or annual subscription receipts from our merchant FastSpring, it's recommended to whitelist emails containing receipt links to avoid possible SPAM filter issues. This guide will walk you through the process of whitelisting, ensuring that these emails land safely in your inbox.

YOUR MONTHLY INVOICE ARRIVES FROM "TYPING TEST PRO" <[e-mail]> AND THE CONTENT OF EMAIL LOOKS LIKE THIS:

Step-by-Step Guide:

1. Locate your INVOICE Email:

• You will receive a monthly or annual email containing a link to your printable receipt from the email address [e-mail]
• The Subject starts with "Your Renewal Invoice"

2. Whitelist the Email Address to avoid SPAM filter issues:

• Add [e-mail] to your email provider's whitelist or approved sender list. This step varies based on your email service provider. Consult your provider's documentation or support for specific instructions.  The Outlook Safe-Sender instructions are attached below.

3. Accessing Your Invoice:

• Once the email is whitelisted, simply open the email and click on the provided link to access your invoice. The link format will resemble the example below:
  https://sites.fastspring.com/typingmaster/order/invoice/XXXXX

4. Managing Your Subscription:

• To manage your subscription, follow these steps:
  • Use the "Manage" link provided in the subscription email.
  • Alternatively, visit the "ACCOUNT" page associated with your account.

5. Subscription Management Options:

• On the ACCOUNT page or through the provided "Manage" link, you can:
  • Terminate your recurring payment.
  • Update your payment method.

6. Cancellation Details:

• If you choose to terminate your subscription, you will retain access to the service until the end of the last paid period, as indicated on the Account Info page.

By following these steps, you ensure that your subscription receipts are easily accessible, and you have control over the management of your subscription. If you encounter any issues or have further questions, feel free to contact our customer support for assistance.

SAFE-SENDER INSTRUCTIONS For Outlook Desktop Application:

1. Open Outlook:

   • Launch the Outlook application on your computer.

2. Navigate to the Home Tab:

   • Click on the "Home" tab in the top menu.

3. Open Junk Email Options:

   • In the "Delete" group, click on the "Junk" dropdown menu.
   • Select "Junk E-mail Options."

4. Access the Safe Senders Tab:

   • In the "Junk Email Options" window, go to the "Safe Senders" tab.

5. Add Email Address:

   • Click the "Add" button.
   • Enter @fastspring.com into the field.
   • Click "OK."

6. Apply Changes:

   • Click "OK" to apply the changes and close the window.

For Outlook Web App (Outlook.com):

1. Open Outlook.com:

   • Go to Outlook.com and log in to your account.

2. Access Settings:

   • Click the gear icon in the top-right corner to open the Settings menu.
   • Select "View all Outlook settings" at the bottom of the menu.

3. Navigate to Mail Settings:

   • In the Settings menu, go to "Mail" > "Junk email."

4. Safe Senders and Domains:

   • Under "Safe senders and domains," click "Add."

5. Add Email Address:

   • Enter @fastspring.com into the field.
   • Click "Add."
   • Click "Save" to apply the changes.